FAQ

Production typically takes 3–5 days and includes order verification, customization, quality checks, and packaging. Orders are sent to the logistics center for shipment within 5–7 days after being placed. Shipping transit time is additional.

Free shipping: estimated 15–20 days.

Standard shipping: $6.99, estimated 15–20 days.

Express shipping: $7.99, estimated 7–12 days.

These are estimated transit times after shipment, not guaranteed delivery dates. Delivery times can vary by destination and shipping method. See our Shipping Policy for details.

Use the tracking information associated with your shipment. You can check your order status or enter your shipment tracking number on our Track Your Order page. That page opens the tracking search on 17TRACK in a new tab.

Check that you entered your shipment tracking number rather than your order number. If you still need help, email PaisleyAllenl62@outlook.com with your order number and tracking number, if available.

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately at PaisleyAllenl62@outlook.com so we can evaluate the issue. Include your order number and a description of the problem.

Our Return and Refund Policy explains the 30-day return request period, item condition requirements, exclusions, and other applicable terms. Please review the full policy before requesting a return.

Email PaisleyAllenl62@outlook.com with your order number and proof of purchase to request a return. Please contact us before sending an item back and follow the instructions provided if your return is accepted. See our Return and Refund Policy for the complete process.

Some items are excluded under our return policy, including custom or personalized products. Please review the exclusions in our Return and Refund Policy or contact us about your specific item before requesting a return.

According to our Return and Refund Policy, approved refunds are issued to the original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. Please refer to the full policy for details and follow-up instructions.